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MOHELA is Proud to Support the PSLF Program as over 1 Million Borrowers Receive Relief

MOHELA processed more than 75% of the over 1 million borrowers forgiven

St. Louis, MO - Oct. 17, 2024 - MOHELA, a non-profit government corporation dedicated to helping the student loan borrowers it serves, issued a statement today as a federal loan servicing contractor helping to support the government's Public Service Loan Forgiveness (PSLF) program. This forgiveness program has now reached the milestone of providing relief for over 1 million federal borrowers.

"MOHELA is proud of our work supporting teachers and other public servants as the government reaches the milestone of providing relief for over 1 million federal borrowers under the PSLF program," said Scott Giles, CEO and Executive Director of MOHELA. "No servicer in the history of the PSLF program has processed the forgiveness relief of loans held by teachers and other public servants than MOHELA during its time as the government’s interim PSLF servicer.”

From July 1, 2022, through April 30, 2024, MOHELA supported the federal government as the interim PSLF servicer during a time of expansion of the program. In total, MOHELA processed over $55 billion in PSLF forgiveness for over 756,000 borrowers, under the direction of FSA. In contrast, directly prior to MOHELA becoming the PSLF servicer, only about 165,000 borrowers had received $10.5 billion in loan forgiveness during the previous five-year period from 2017 through June 2022. As one of the loan servicing contractors for FSA, MOHELA continues to assist Federal Student Aid (FSA) with processing borrowers’ PSLF requests today.

The final decision on a borrower’s request to discharge their loan under the PSLF Program is made by FSA as the owner of the loan, not MOHELA.

Borrowers seeking more information from ED about the transition of the PSLF Program to its new loan servicing environment can visit StudentAid.gov/streamlining.

About MOHELA

MOHELA is a non-profit, government corporation, with 40 years of experience and a track record of providing exceptional customer service to the borrowers it serves. MOHELA plays an essential role in the federal student loan ecosystem, providing support and assistance for around eight million federal borrowers on behalf of the U.S. Department of Education’s Office of Federal Student Aid (FSA). The organization is frequently named a top servicer in FSA quarterly surveys due to its performance and commitment to providing high-quality customer service to their borrowers.

In 2023, MOHELA was proud to assist more than 6 million federal borrowers in their return to repayment. MOHELA’s customer service team facilitated over 3.1 million customer service calls and processed more than 2.36 million Income-Driven Repayment Plan applications and over 2.58 million payments to the federal government on behalf of borrowers throughout 2023.